WEBINAR
Prove It with Outcomes That Keep Customers Coming Back

As feature moats collapse, customer loyalty is eroding. Driving measurable outcomes is the key to proving your value, yet many teams lose sight of outcomes once the deal closes.

AI is often adopted without a clear plan to demonstrate business impact, which only complicates things. AI experiments lack defined goals, leaving GTM and CS leaders struggling to articulate measurable value once renewal time arrives. The result is a scattered story of possible benefits that erodes trust, stalls negotiations, and misses opportunities for expansion.

In this session, Gainsight and Ecosystems will show how to re-center your customer strategy on outcomes that matter. You’ll see how AI-powered signals and value frameworks make outcomes measurable, easier to capture, and simple to communicate—so you can track value, strengthen renewals, and unlock expansion.

You'll learn:

• Why customers disengage when outcomes are not defined and measured
• How to align CS, Sales, and RevOps around one outcomes-driven playbook
• Practical ways to use post-sale signals and value realization frameworks to turn renewals into growth