Seamless Integration with Gainsight

Together, Ecosystems and Gainsight empower seamless handoffs between sales and customer success teams to track value promised and ongoing, quantified value delivered within the Gainsight 360 Customer Success Plan.

Eco Rev OS within Gainsight

Seamlessly Handoff Business Cases from Sales to Customer Success

Customer Success can automatically retrieve business cases and desired outcomes in Gainsight that were created in presales. (Learn more about our integrations with Salesforce and other CRMs.)

Automatically Create Success Plans & Track Value Realization

The presales business case in Gainsight sets a foundation for rock star Client Success Plans and tracking quantifiable business value realization, including any changes between what was scoped and what was deployed.

woman working on tablet with total benefit callout

Identify Likely Churn & Expansion Opportunities

By utilizing the presales business case for value realization, identify the areas where the customer is not realizing the promised value (likely to churn) or realizing a lot of value (likely to expand).

Objectively Monitor Customer Health

In Ecosystems’ Revenue OS, your customers are inputting their own data collaboratively with the Customer Success Manager (CSM). Your Customer Success (CS) team is able to then use this data to objectively monitor account health, instead of relying on a single person’s subjective data.

Enhance Team Collaboration

By adding collaborators directly in Gainsight, everyone on the CS team, from CSMs to CS executive leadership can access business cases for presales, value realization, and expansion opportunities.

Key Benefits

adjustable switches icon

Enable Uniformity Despite Churn

By leveraging Ecosystems' integration with Gainsight, new CSMs can pick up where the last CSM left off, enabling continuity with the customer.

value diamond icon

Build Upon Past Successes

Easily locate, learn from, and re-leverage what has worked in the past to repeat successes and grow accounts.

global icon

Industry Data

Access benchmarked data from business cases tied to customer segments and industries and use what has resonated most to improve your product marketing and development.

thumb's up icon

Track Value Program Adoption

Ensure you are getting the most out of your investments in CS methodology, training, and enablement by getting access to an adoption dashboard right in Gainsight.

The ONLY value management platform fully integrated with

Gainsight Logo

You might also be interested in:

“The nice thing about the Ecosystems platform is that it's a great way to be succinct, meaningful, and value-driven... especially when dealing with executive buyers and the teams supporting them.”

Chief Executive Officer at Superna

"Great way to capture outcomes prospects need to get deals done while also operationalizing outcomes for post-sales success!"


Director of Business Operations

Gainsight Logo

“In our executive business reviews, having this level of conversation has definitely changed the dynamic for what we’re talking about.”


Former Chief Customer Officer

Gainsight Logo

Let's elevate your customer value journey