Google Cloud, a leading cloud service provider, believes that IT infrastructure is more than just cost savings and convenience. Instead, they strive to transform their customers’ business through a deep understanding of technology requirements and constant innovation. With an annual revenue in the tens of billions, it is no question that their customer base is large and puts a strong trust in their IT cloud services. Due to this, Google Cloud knew they needed to partner with a value software platform that holds the same core beliefs of the importance of innovation and the experience of their customers.
Eric Ranta, Director, North America Cloud Value & Transformation Services at Google Cloud, explained how often most technology solutions organizations provide to their customers tend to be fairly predictable, often only giving you the basics. This is what led Google Cloud to turn to Ecosystems and our value management platform for help.
“If you think about what Ecosystems does best it’s making the business case transparent, accessible, shareable, and collaborative.”
Ecosystems as the Solution
“Ecosystems’ partnership model is unique. It is built around community and collective knowledge, and how that collective knowledge feeds back into the product.” - Eric Ranta, Director, North America Cloud Value & Transformation Services at Google Cloud. The Ecosystems collaborative customer value management platform houses over 5,000+ value drivers that look at both qualitative and quantitative measurements to meet the specific needs of your customers.
And, to ensure that our platform is constantly innovating to meet industry needs, we utilize our partnership with leading research company IDC which yields objective, third-party, and reputable research which helps our customers feel more confident around their value story. We also take input from the thought leadership of our Customer Value Community of 2,900+ leaders in B2B sales, customer success, value management, and marketing. It is these elements that really make Ecosystems stand out among its competitors for Google Cloud. However, possibly what Ecosystems does best, according to Eric Ranta, is our business cases. Our platform helps make your business cases transparent, accessible, shareable, and collaborative, regardless of whether you are in a presales or post-sales environment. And, our platform provides you with a standard approach and best practices to help you succeed.