Ecosystems was conceived with the mission to create a company focused on people.
The work we do every day is not just business — it’s our life’s work. We began with simple business principles that remain our core foundation today. Cultivate an environment based on respect, integrity, courage, honesty, excellence, and service. We invest in people and create “raving fans” of our clients, colleagues, and community. Ecosystems is a Software-as-a-Service (SaaS) company leading the industry with our platform for customer value conversations. Our customers are enterprise-level organizations that strategically focus on conveying their company’s VALUE to their current and potential customers.
NOW HIRING - Associate Product Manager
Your work is defined by a passion for ‘elegant simplicity.’ You revel in simplifying the abstract and complex - whether that’s coordinating a seamless project plan, drafting an easy-to-digest user manual, or deriving meaning from vast datasets. While you are quick to take ownership of your work, you thrive in a collaborative environment where you get to contribute to the success of multiple cross-functional teams. The right candidate is organized, responsive, tech savvy, and creative. They care deeply about both the process and the result, and are curious, expressive, and open to experimentation.
Candidates may have experience in product management, technical writing, or data analytics, but prefer a role that provides a broader range of experience with potential to shape critical Product processes within a fast-growing SaaS organization.
Role Description
- Work closely with manager on product development and launch
- Develop, implement, and maintain production timelines in collaboration with the broader Product team, particularly regarding the development, QA, and release of new innovation
- Document and communicate planned innovation to internal customer-facing teams
- Support creation of product positioning and messaging talk tracks for introducing new innovation to existing customers
- Work closely with Chief Product Officer to ensure ongoing SOC2 compliance
- Create and maintain customer-ready documentation regarding Ecosystems’ software capabilities
- Write and edit technical content such as self-service software documentation
- Work closely with Value Engineers (technical subject matter experts) to understand implementation and maintenance of software capabilities and translate them into easy-to-understand user guides
- Maintain and design the repository of visually-appealing customer-facing documentation, branded within Ecosystems’ guidelines
- Align the release of documentation to product launches, additionally educating internal stakeholders on the availability of said documentation
- Keep documentation up-to-date as software capabilities evolve
- Analyze, report, and make recommendations for improvement on usage of Ecosystems’ software
- Identify trends in usage and correlations to value engineering practices through analysis of complex datasets
- Evaluate approaches and limitations to understanding customer usage and adoption of the software in alignment with Ecosystems’ key differentiators
- Develop and maintain protocols for handling, processing, and cleaning data
- Package and deliver actionable insights to Director-level stakeholders
Requirements
- Bachelor’s degree
- Strong SQL or Excel skills, with an aptitude for data visualization and reporting packages required
- Experience with APIs is required
- Experience with Jira or other similar agile project management tools is a plus
- Technical writing experience is a plus
- Proven effectiveness in collaborating with cross-functional teams is a plus
- Min 2 years of experience in Product Management in SaaS
Eco offers competitive compensation models and medical benefits, wellness programs, access to free financial advisors, 401K and HSA programs, and paid family leave.
Ecosystems is an Equal Opportunity Employer.
